SERVICE DETAILS

Terms & service policies

Last updated August 27, 2026

Booking and scheduling confirmation

Full payment is collected through Stripe when you book. Payment reserves capacity in your requested installation window, but it does not guarantee a particular day or arrival time. Porch & Plenty reviews paid bookings within 24 hours and will either confirm the exact installation date or propose a nearby alternative for your approval.

Payment and booking

Advertised totals include applicable sales tax. Porch & Plenty absorbs its standard payment-processing fees. Your card information is handled by Stripe and is not stored by Porch & Plenty.

Changes and customer cancellations

You may change or cancel your order within 24 hours of booking for a full refund. After 24 hours, package, delivery, and design charges are nonrefundable because perishable materials and route capacity are committed. An unperformed removal service may be canceled and refunded before the scheduled removal visit. Approved partial refunds are returned to the original payment method.

If Porch & Plenty cannot perform

If Porch & Plenty cancels and cannot offer an acceptable alternate date, you will receive a full refund. Weather may require rescheduling for crew and property safety. If safe access is unavailable, we may offer a new date or refund the unperformed portion of the order.

Ownership and optional removal

Every piece in the display is yours to keep unless you purchase optional post-season removal. For fall décor, removal is available during either the week before Thanksgiving or the week after Thanksgiving. For winter décor, removal takes place during the week of New Year’s.

Natural-product expectations

Most pumpkin displays last one to two months. Their lifespan depends on weather and natural variation. Extreme heat may cause pumpkins to soften and deteriorate sooner, while cooler weather can help them last longer. It is normal for one or two pumpkins to soften or deteriorate sooner than the majority.

Unusual deterioration within seven days

If you experience unusual deterioration within the first seven days after installation, contact us. Porch & Plenty will review the issue and decide whether replacement or another reasonable correction is appropriate.

Conditions not eligible for refunds

Refunds are not provided for normal aging of pumpkins, damage or deterioration caused by wildlife or pets, theft, or vandalism.

Wildlife repellent

We apply a pet-safe, wildlife-safe repellent to help discourage squirrels and other animals from nibbling on pumpkins. Although it is effective in many cases, no repellent can guarantee that wildlife will stay away. Occasional nibbling may occur, particularly later in the season as pumpkins naturally soften.

Finished-display photography

Photography permission is optional and separate from the service itself. When selected with Professional Design, the disclosed photography benefit is applied at checkout. Permission allows Porch & Plenty to photograph the finished display and use those images for its portfolio and marketing; customer names are not included without separate approval.

Our customer-care commitment

While the perishable nature of our products means we have a no-refund policy, we want every customer to have a wonderful experience. If a concern arises, contact us directly. We will review the situation and do our best to make it right.

Contact

Questions about an order or these policies can be sent to hello@porchplenty.com.